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Heartland Bank FAQ

Below are some of the questions that we get as bankers and we wanted to provide you with a helpful guide with answers to your questions. If you have a question that is not addressed here, be sure to let us know and we'll not only get you a quick answer, but likely will include it here for the benefit of future visitors to our site.

General Banking Questions

Deposit Questions

HSA Questions

Cash Management Questions

Online Banking Questions

Bill Pay Questions

• Can I cancel a one-time payment or recurring payment once it is initiated?

• How do I cancel a recurring transfer?

• Is there a charge for Online Banking, Online Bill Pay, or Mobile Banking?

• What are pending payments?

• What browsers are able to be used when accessing Online Bill Pay?

• What is an online transfer and how do I make one?

• What links can I use to download an up-to date browser?

• What should I do if a payee has not applied my payment?

• When will my transfer be applied to the receiving account?

• Who can I pay using Heartland Bank Online Bill Pay?

TeleBank Questions

• How do I check my balance after banking hours if I am not enrolled in Online Banking?

• What is my TeleBank PIN? How often does it need to be changed?

Debit Card Questions

• Are there charges associated with using my Heartland Bank debit card when used out of the country?

• How can I request a replacement card for an existing Debit Card or ATM card?

• How do I activate a debit card and set up a PIN?

• How do I report my debit card as lost or stolen?

• What happens if I forget my PIN?

• Will my debit card work if I am traveling out of the state or country?

Loan Questions

• Can I calculate my own loan payment amount?

• How do I choose a mortgage lender?

• How do I find out a Heartland Bank loan payoff amount?

• How do I know what mortgage program is best for me?

• How do I know when it is economically sensible to refinance my existing mortgage?

• How do I make a Heartland Bank loan payment?

• How soon will I receive a decision on my loan application?

• Where do I send my loan payoff?

Rate Questions

• How can I find Heartland Bank's current loan and line of credit rates?

• How can I find Heartland Bank's current mortgage rates?

• Where can I find Heartland Bank's current deposit account rates?