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Heartland Bank FAQ

Below are some of the questions that we get as bankers and we wanted to provide you with a helpful guide with answers to your questions. If you have a question that is not addressed here, be sure to let us know and we'll not only get you a quick answer, but likely will include it here for the benefit of future visitors to our site.

General Banking Questions

Are my funds covered for $100,000 or $250,000 and for how long?
Is Heartland Bank affiliated with any other Heartland Bank outside of the Central Ohio area?
What procedures must I follow to file a dispute on my account?
Why should I consider a community bank like Heartland Bank?

Deposit Questions

How can I avoid an ATM fee?
How do I enroll into Direct Deposit?
What does APY stand for?
Where can I find CD Rates?

Online Banking & Bill Pay Questions

How can I delete an Internet Bill Payment?
How can I sign up for E Statements?
How do I add an account to my online access?
How do I know that my bill pay went through?
How do I make my Heartland Bank MasterCard payment the same day the payment is due?
How do I pay more than one loan payment so the due date changes too?
How do I view my cleared checks?
How late can a business customer process a wire transfer in Internet Banking?
How late can I pay a loan payment in Internet Banking?
How late can I pay bills in Internet Banking?
How many characters does a password need to be?
What do I use for my log on?
What is a check image?
What is real-time account information?
What is the transfer cut-off time for same day processing in Internet Banking?
When I try to change or modify one of my BillPay payees, I get an error stating you need to enter a correct account number?
Why am I being asked security questions?
Why can't I see some of my memo posted transactions?
Why do I have to change my current password? How often?
Why do I have to select and enter a unique phrase and select a passmark?
Why isn't there a "view image" link next to some of my check numbers?

Mortgage Questions

Can I calculate my own loan payment amount?
How do I choose a mortgage lender?
How do I know what mortgage program is best for me?
How do I know when it is economically sensible to refinance my existing mortgage?

 

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