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Taking Care of Customers Key to Success at Taylor Road Storage

 Saturday, March 02, 2013

Richard and Beth LongIt all started in 2010, when Richard and Beth Long purchased an abandoned shell of a building on Taylor Road in Reynoldsburg owned by Heartland Bank. It was three small mini storage buildings that housed 30 storage units without storm water, bathrooms or a well.

Today, Richard and Beth Long have renovated the property into a 10-acre, 432 unit storage facility, taking care of both residential and commercial customers. Commercial users include: Retail Stores, Construction Contractors, and Landscapers, while residential customers use their service to store pretty much anything that won’t fit “around the house”.  The Longs feel they are in a good demographic area with both white collar and blue collar clientele.

Helping to ensure great service (and peace of mind), there is a manager that lives onsite to provide additional security and the ability to rent storage units 24/7.  When a customer puts their trust in a storage company, Taylor Road Storage insures a safe and secure environment for any possessions, big or small.  There is a solid steel security gate access only with a personalized secure code, 24-hour video surveillance, security lighting and a fenced in facility with barb wire.

The Longs are installing climate control features into many of the units as well to expand their storage capabilities and expect to be completed with the renovations by the end of the month.  Final phase of all development will be completed within the next year and they have a new Site-Link program which has helped them to streamline all of their paperwork.

You’d think being so successful at their business that storage was “in their blood”, but getting to know the storage business has been a challenge for the Longs. They run two other companies in addition to Taylor Road Storage; R.A. Long Properties, LLC and R.A. Long Painting. They were pleasantly surprised when they found out in the storage business that when the customers come to them, they store their belongings and stick around for the long-haul.

Taylor Road StorageRichard and his wife own the entire building that Taylor Road Storage resides in.  The building also houses a HVAC company, a software company and RA Long Painting. When asked why they chose to partner with Heartland Bank for their banking needs, they say it’s because of their relationship they’ve been able to form over the years. In addition to Heartland Bank funding their project, the Longs say “Heartland Bank have been true partners in construction and the day to day operations. They helped us with the infrastructure to add water and sewer and to build all the additional buildings. They’ve also helped with our Merchant Services, from the credit card machines to the check scanner we will soon be getting to make banking with them even easier. Heartland had confidence in us that we would fill the units as we built them, and that has meant the world to us.”

Richard and Beth believe their future is bright and the storage industry remains healthy. They believe Taylor Road Storage will be a viable business for a long time to come and look forward to continuing their partnership with Heartland for years to come. They’ve gone from producing very little income when they first started to now having a waiting list. The Long's haven't been able to build the units fast enough to keep up with demand and they say, “we are right where we want to be.”

If your business is in need of a parter like Heartland Bank, contact us today let's chat. We'd be happy to put our experience to work for you just like we did for the Longs (and lots of other customers in the Central Ohio area)!

Visit Taylor Storage online at: www.TaylorRoadStorage.com

7821 Taylor Rd S.W.
Reynoldsburg, Oh 43068

Monday - Friday 9am - 6pm
Saturday 9am - 6pm
Sunday Call (614) 864-1325

Storage Options...

  • BOATS / RV'S / TRAILERS
  • 110 Amp Electrical Option
  • Secure Clean Environment
  • Mini Storage Units Starting @ 10 x 10
  • Large Indoor Storage Units (up to 28 x 44)
  • Large Overhead Doors (12 x 14)
  • Interior Heights Up To 16'
  • Month To Month Lease Available
  • No Security Deposit Option


 
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