Heartland puts the power to bank right in the palm of your hands, anytime of the day or night. You can access account information, transfer money and even pay bills. All you need is a mobile phone! But, just like your computer at home, mobile phones are vulnerable to viruses, some of which can give scammers access to your personal information. By taking the following steps to protect your mobile phone, you can make sure that you're taking the proper steps to keep your personal and financial information safe and secure.
Secure your phone
Most mobile phones let you set up a password or PIN, requiring that it's entered into your phone prior to use. This ensures that your phone can't be used if it's lost or stolen. Make sure that you always have this feature enabled and that your password or PIN is not shared with anyone.
Beware of Trojans and spyware
Trojans and spyware are viruses and software that are used by scammers to steal personal details when installed on your computer or mobile phone. They're usually installed without your knowledge when you follow a link, open an attachment, or download software from a fraudulent email or text message.
To protect yourself:
- Don't download software until you've verified its security and privacy features
- Install anti-spyware software that's specifically designed for your mobile device
- Be suspicious if you get lots of unsolicited emails or text messages—it could mean you have a spyware program on your phone
Install security software
Just like your computer, mobile phones are vulnerable to viruses, some of which can give scammers access to your personal information.
To keep your information safe:
- Install security software and keep it up-to-date
- Delete junk emails and text messages
- Don't follow any website links unless you know that they're genuine
- Don't download any files or email attachments that you're not sure about
Keep your mobile software up-to-date
On occasion your mobile phone manufacturer will likely release software updates for your phone. These should be downloaded and installed regularly to ensure your mobile phone has the most current and up-to-date software installed.
Avoid sharing your mobile phone
If you have to share your mobile or send it off for repairs:
- Remove the temporary files and cache stored in the memory of your mobile, as they may contain confidential information
- Clear your browsing history regularly
- Don't let people use your mobile phone until you've logged out of secure sites such as Mobile Banking
- Make sure all APPs are logged out of and not set-up to login upon being launched
Stop over to our Online Security Center today and learn more about the steps Heartland Bank takes to keep your information safe. Your online security is our top priority! We utilize advanced security measures to keep your information safe, but we can’t do it alone. If you remember to be vigilant at all times and know what to be aware of, you’ll be successful in keeping your personal and financial information safe and secure.