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Which office do you most often use for your banking transactions?	Dublin Gahanna Grove City Reynoldsburg Wilson Road Stygler Road Croton Johnstown Newark Westerville Capitol Square Internet Banking
On Average, how many times a month do you visit an office?	0 times 3-5 times 1 or 2 times more than 5 times
How would you rate us on Friendliness?	Excellent Good Fair Poor
How would you rate us on Reliability?	Excellent Good Fair Poor
How would you rate us on Fast and efficient service?	Excellent Good Fair Poor
How would you rate us on Staff's knowledge of banking products?	Excellent Good Fair Poor
How would you rate us on Receiving statements promptly?	Excellent Good Fair Poor
How would you rate us on Statements which are easy to read?	Excellent Good Fair Poor
How would you rate us on Overall impression of services?	Excellent Good Fair Poor
Would you like our Investment Representative to contact you?	Yes No
Have you signed up for Internet Banking?	Yes No
Would you like our Internet Banking Department to contact you?	Yes No
Why did you choose Heartland Bank?	Personal referral Advertisement Quality of service Convenience Other
Do you have accounts at other financial institutions?	Yes No
How long have you been a Heartland Bank customer?
Would you recommend Heartland Bank to others?	Yes No
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